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Raintree Village Condos FAQ (Frequently Asked Questions)



Category: Main -> Login and Registration Issues

Question
·  Why can't I login?
·  Why do I need to register at all?
·  How do I prevent my username appearing in the online user listings?
·  I've lost my password!
·  I registered but cannot login!
·  I registered but cannot login!

Answer
·  Why can't I login?

Have you registered? Seriously, you must register in order to login.  If you have registered and you still cannot login then check and double check your username and password.If you do not remember your username and/or password.  Usually this is the problem, if not then contact the administrator for assistance.
 

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·  Why do I need to register at all?

You may not have too, it is up to you as to whether you need to register.   However registration will give you access to additional features not available to guest users such as definable avatar images, private messaging, private messaging to fellow users, usergroup subscription, etc. It only takes a few moments to register so it is recommended you do so.
 

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·  How do I prevent my username appearing in the online user listings?

In your profile you will find an option Hide your online status, if you switch this on you'll only appear to the administrators or to yourself. You will be counted as a hidden user.
 

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·  I've lost my password!

Don't panic! While your password cannot be retrieved it can be reset. To do this go to the login page and click I've forgotten my password, follow the instructions and you should be back online in no time
 

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·  I registered but cannot login!

Firstly check your are entering the correct username and password. If they are okay then one of two things may have happened. If COPPA support is enabled and you clicked the I am under 13 years old link while registering then you will have to follow the instructions you received. If this is not the case then does your account need activating?  All new registrations be activated, either by yourself or by the administrator before you can logon. When you registered it would have told you whether activation was required. If you were sent an email then follow the instructions, if you did not receive the email then are you sure your email address is valid? One reason activation is used is to reduce the possibility of rogue users abusing the board anonymously. If you are sure the email address you used is valid then contact the administrator.
 

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·  I registered but cannot login!

Firstly check your are entering the correct username and password. If they are okay then one of two things may have happened. If COPPA support is enabled and you clicked the I am under 13 years old link while registering then you will have to follow the instructions you received. If this is not the case then does your account need activating?  All new registrations be activated, either by yourself or by the administrator before you can logon. When you registered it would have told you whether activation was required. If you were sent an email then follow the instructions, if you did not receive the email then are you sure your email address is valid? One reason activation is used is to reduce the possibility of rogue users abusing the board anonymously. If you are sure the email address you used is valid then try using the RESEND module.  If you still have a problem then contact administrator.
 

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